1. Administration and security
  2. Bring your own key (BYOK)
  3. Enable Support Access


If Anaplan Support has submitted a request to access your workspace, you must enable Support access for them to proceed. By granting Support access to your BYOK workspace, you agree to give access to the models in that workspace, the data in those models, and the change history in the models.

Enable Access from a Support Request

If Anaplan Support has requested access, pending request notifications appear when you view the Workspaces inteface.

  1. Navigate to Administration > BYOK > Workspaces.
  2. Review the access request shown in the Enable Support Access dialog.

    The access request includes:

    • the name of the workspace,
    • the data center code,
    • the access duration, and
    • a description of why Support requests access.
  3. Click Enable Access to allow access for Anaplan Support or click Deny Access to refuse authorization.

Enable Access without a Support request

Your Encryption Administrator can proactively enable access for Support analysts to your workspace:

  1. Navigate to Administration > BYOK > Workspaces.
  2. Select the appropriate workspace entry.

  3. Click Enable Support.
  4. Specify the access duration in the enable support dialog.

  5. Click Enable Access.

Disable Support access

To disable access to your workspace for Anaplan Support analysts:

  1. Navigate to Administration > BYOK > Workspaces.
  2. Select the appropriate entry.
  3. Click Disable Support.
  4. In the Disable Support Access dialog, click Disable Access.

View Support Access

  1. Navigate to Administration > BYOK > Workspaces.
  2. View the entries.
    • An icon designates workspace access for Anaplan Support.
    • An icon designates no workspace access for Anaplan Support.


We may update our documentation occasionally, but will only do so in a way that does not negatively affect the features and functionality of the Anaplan service.