Support items create a clear trail for audits, which makes the reconciliation process more open and clear. 

The support and support match capabilites are not supported for new customers.

You can create two support types for reconciliation: support item and support match item. The support item reflects the total sum of all selected transactions. For matched items that have a variance, the support match item uses the variance of the match result.

You can create supporting items within the Transaction Matching:

  1. Select Matching from the navigation pane.
  2. In the Match Group dialog, select a match group from the dropdown.
    The Transaction Matching opens with the selected Match Group.
  3. Select the Datasets you want to work with.
    Your application administrator defines which datasets are available for each Match Group.
  4. After selecting the datasets, all related transactions display by default. Use the filter options to narrow the results and show only relevant transactions.

The Matching user interface remembers your last selections, so they'll be restored the next time you open it.

Access to the Matching interface and its features depends on your role-based security settings.
Some users may not have access to the module or may be restricted from using certain features.

You can create supporting items for transactions that are in a Prepared state:

  1. Select a transaction or matched item in one or both datasets, then Support.
  2. In the Transaction Support dialog, fill in the required details to support the transaction, then select OK.
    Note that you can't change the start date, account, or amount afterward.

This table presents the fields and their descriptions in the Transaction Support dialog:

Support optionsDescription
Supporting ItemName for the supporting item.
DescriptionA short description of the supporting item.
The character limit is 256​. This field is optional.
Reconciliation GroupA list of prefilled reconciliation groups available for use in matching use cases.
AccountName of the account.
This varies depending on the Reconciliation Group you select. 
EntityA prefilled list of your organization's entity.
Start Date

The start date period for which the supporting item is applicable.

  • You can't select a start date that falls within a closed period. The start date of each new supporting item needs to be after the end date of the previous one.
    For example, if the previous item ends on March 20, 2023, the next one can't start before April 1, 2023.
  • None of the selected transactions should have a supporting item in that period.
  • If a transaction is already linked to a closed item, you can only associate it again if the start date doesn't fall within the period of another item.
End Date

The end date period for which the supporting item is applicable.
This field is optional.

  • If no end date is selected, the supporting item will continue indefinitely.
  • If the period is set to close, you can change the end date as long as it's within the closed month or any period after.
Supporting Item SubtypeSupporting item subtypes are business-defined. This data is used for reporting and dashboarding purposes and varies depending on the Entity selected.
This field is optional.
Item ClassThe item class is business-defined. ‌By default, there are four item classes: Explanatory, Required Adjustment, Subledger Adjustment, and Timing. This data is used for reporting and dashboarding purposes.
This field is optional.
DatasetDisplays the datasets selected for the supporting item.
Subtotal

Displays the total amount of the selected transactions from each dataset:

  • Absolute: The absolute value of the sum of all transactions. Sometimes, transactions in the General Ledger may have the same amount but opposite signs.
  • Reverse: The reverse amount of the sum of all the transactions. Reverse amount matching is similar to absolute value matching but applies when the transaction amount in the source is the opposite of the corresponding General Ledger entry.
  • Natural: The total amount of all transactions, with a one-to-one match to the General Ledger data when the items are related.
AmountThe total amount of the sum of all transactions in a dataset, or the sum of all transactions from the datasets.
NotesWrite notes to add clarity to the supporting item.
The maximum number of characters allowed is 256.
AttachmentInclude a document, such as invoices, bank statements, and other files, to the supporting item.
You can attach only one file. If more files are required, use a ZIP file containing all the attachments.

You have now added the support item. Transactions with support items are distinguished by their icons.

IconFunction
Transactions with supporting items that have an end date.
Transactions with supporting items that don't have an end date.
Transactions with support match items that have an end date.
Transactions with support match items that don't have an end date.

Note: regarding support items: 

  • You can't delete or unmatch transactions that are linked to a supporting item. 
  • You can't add a new supporting item if the previous item is still open or doesn't have an end date. 
  • Once a transaction contains a supporting item, it can be associated with multiple additional supporting items.
  • After creating a supporting item, you can't modify the Start Date, Account, or Amount for that item.
  • Each new supporting item must start one period after the last support item's end date. For example, if the end date of the previous item is March 20, 2023, the start date of the next item can't be earlier than April 1, 2023.