We will be updating the Anaplan infrastructure to further strengthen the security, deliverability, and performance of our platform. Read this how to guide and FAQs to prepare for this change and ensure a smooth transition.
On October 11, 2021, we have successfully updated the Anaplan infrastructure, further strengthening the security, deliverability, and performance of our platform.
To prepare for this change and ensure there is no interruption to Anaplan, we ask all customers to take the following actions before October 7, 2021. We ask that you make any updates before the upgrade on October 11, 2021, to ensure a smooth transition.
How to guide
What you will need to do:
- If you are not in charge of your organization’s information technology or security teams, identify the appropriate contacts in those teams to coordinate with. You will need their action for the following steps.
- Verify whether your organization uses domain and IP allow lists to access Anaplan.
- If yes:
- Identify all systems (for use with integrations and/or platform access) that require Anaplan domains and IP addresses to be specifically allowed.
- Review the listed domains and/or IP ranges on this Domain and IP ranges page.
- Check the current rules on your own firewalls or proxies on the identified systems/servers/networks.
- Add any listed domains and IP ranges not yet implemented on these firewalls/proxies before October 7, 2021.
- Once complete, please inform your Customer Success Business Partner.
- If no, you are done.
- We also ask that you complete this short survey regarding Allow List use, here.
Frequently Asked Questions
What is changing and why?
Anaplan is updating our infrastructure to further strengthen the security, deliverability, and performance of our platform. Additional domain and IP ranges may need to be added for customers who use domain and IP allow lists to access Anaplan.
When is this change happening?
This upgrade is targeted for October 11, 2021. Please note that no downtime is expected to perform this update. We ask all customers to take the following actions before October 7, 2021, to ensure a smooth transition.
Who is impacted?
Any customer that uses allow listing (i.e., whitelisting), with systems requiring Anaplan domains and IP addresses be specifically allowed on their firewall/proxy is impacted. This includes integrations such as Anaplan Connect, Informatica, MuleSoft, custom connectors, etc.
What will happen if I do not complete the required actions in time?
If your organization runs integrations via the Anaplan API and you have not updated your firewall/proxy to allow the IP addresses listed on Domain and IP ranges page by October 7, 2021, it is possible these integrations may not connect with Anaplan. We ask that you make any updates before the upgrade on October 11, 2021, to ensure a smooth transition.
If your organization uses an allow list to access Anaplan, it is your organization’s responsibility to ensure all domains and IPs are current. There will be subsequent platform updates soon after October 11, 2021, that could impact web access if your domains and IPs are not current.
Is an allow list something we should be using?
Customers do not need to use an allow list for connectivity to the Anaplan platform. It is the sole discretion of each customer to manage connectivity using an allow list or not.
Will I be notified of further allow list changes?
We will continue to update Community when allow list changes occur. It is the responsibility of each customer to manage any changes for their systems.
If I have additional questions, where can I go for help?
As always, your Anaplan Customer Success Business Partner is available to help if you need further assistance.
