Troubleshoot single sign-on in Anaplan XL

Follow the steps below to troubleshoot single sign-on in Anaplan XL. 

If you connect to an Analysis Services backend, you can check the user name context by inserting a grid, and driving a member from a range that contains:

MDX: UserName()

This'll give the current user, once published it should show the user that you logged in with. If it doesn't then it's likely the EffectiveUser claim was empty or not found.

Get a copy of the SAML response by adding the setting to the web.config:

<add key="AuthServiceDebug" value="true"/>

If you have AuthServicePostBack enabled, you may need to temporarily disable it. This depends on your provider's requirements.

Use a new browser to go to:

https://server/xlcubedweb/webform/auth.aspx?id=123

Select View Source for the XML response from the identity provider.

You must remove the debug setting when you no longer need it.