When you assign a workspace to single sign-on (SSO), all users become SSO users by default.

If your company has SSO set up, use it to access Anaplan. 

If you are an exception user you can log in with either SSO or Basic Authentication (Auth). We recommend that your company assigns at least one exception user. Your company should only assign exception users when:

  • You need a backup for when you  log in to SSO (the exception user can log in with Basic Auth).
  • You require Basic Auth for APIs (though you can also use CA certifications).

It's best practice to keep the number of exception users to a minimum or instead use Certificate Authority authentication.

Note: Your business must schedule an appropriate time to enforce SSO. It's essential that your organization educates end users on how to access the friendly URL. Note that the friendly URL format has specific configuration requirements.

Before you assign an exception user, make sure to reload the model. This action unloads and loads the model back into memory so that the Single Sign-on column in the Users list displays.

To assign a user as an exception user:

  1. Reload the model and reopen it.
  2. Select Users in the model settings bar.
  3. In Single Sign-on column, deselect the Single Sign-on checkbox for the exception user.
    • If you don't see the Single Sign-on column in the user table, scroll to the right. 
    • If you still don't see the column, see the Troubleshoot the Single Sign-on column section below.