Workspace administrators can assign exception users within models. Exception users are users that can log in to Anaplan with either SSO or basic authentication (email address and password). 

We recommend that your company assigns at least one exception user. Your company should only assign exception users when:

  • You need a backup for when you log in to SSO (exception users can log in with both SSO and basic authentication).
  • You require basic authentication for APIs (though you can also use CA certifications).

It's best practice to keep the number of exception users to a minimum or instead use Certificate Authority authentication.

Note: Your business must schedule an appropriate time to enforce SSO. It's crucial that your company explains to employees how to access the friendly URL. Note that the friendly URL format has specific configuration requirements.

Before you assign an exception user, make sure to reload the model. This action unloads and loads the model back into memory so the Single Sign-on column in the Users list displays.

To assign an exception user:

  1. Open a model.
  2. Select Manage models .
  3. Reload the model and reopen it.
  4. Select Users in the model settings bar.
  5. In Single Sign-on column, deselect the Single Sign-on checkbox to assign the exception user.
    Notes:
    • If you don't see the Single Sign-on column in the user table, scroll to the right. 
    • If you still don't see the column, see the Troubleshoot the Single Sign-on column section below.

Note: If a tenant administrator turns on the Limit exception user assignment to Administration only switch in the Administration console: 

  • Only tenant security administrators can assign exception users in Administration.
  • Workspace administrators are unable to select the model's Single Sign-on column (checkboxes), and also unable to assign exception users within models.