This document provides a list of system messages and follow-up actions, together with an explanation for the issue. These are organised by the type of action you are doing.

Message codeDescriptionExplanation
CMN-1Internal server error, please contact support. An unexplained error has occurred and you should contact Anaplan Support.
Message codeDescriptionExplanation
PNG-ERR-DTS-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-DTS-002Please give the Dataset a name in order to proceed.To create a new dataset, you must provide a unique name for it.
PNG-ERR-DTS-003A dataset with this name already exists. Enter a different name and try again.When creating a dataset and giving it a name, this name must be unique.
PNG-ERR-DTS-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters.
PNG-ERR-DTS-005Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-DTS-005Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan.
PNG-ERR-DTS-005Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in the selected Anaplan model.
PNG-ERR-DTS-005Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or doesn't exist in the selected Anaplan model.
PNG-ERR-DTS-018Invalid data type, ‘account_crm_id’ must be mapped to a TEXT line item in Anaplan.Invalid data type, account_crm_id must be mapped to a TEXT line item in Anaplan.
PNG-ERR-DTS-018Invalid data type, 'url' must be mapped to a TEXT line item in Anaplan.Invalid data type, the URL must be mapped to a TEXT line item in Anaplan.
PNG-ERR-DTS-018Invalid data type, 'url' must be mapped to a DRILLTHRU_URI line item in Anaplan.Invalid data type, the URL must be mapped to a DRILLTHRU_URI line item in Anaplan.
PNG-ERR-DTS-018Invalid data type, ‘email’ must be mapped to a TEXT line item in Anaplan.Invalid data type, the email address must be mapped to a TEXT line item in Anaplan.
PNG-ERR-DTS-018Invalid data type, ‘email’ must be mapped to a EMAIL_ADDRESS line item in Anaplan.Invalid data type, the email address must be mapped to an EMAIL_ADDRESS line item in Anaplan.
PNG-ERR-DTS-019account_name” cannot be found in Anaplan. Please review the product guidelines and try again.The selected line item cannot be found in the Anaplan module. Please review the product guidelines and try again.
PNG-ERR-DTS-019“email” cannot be found in Anaplan. Please review the product guidelines and try again.The selected line item cannot be found in the Anaplan module. Please review the product guidelines and try again.
PNG-ERR-DTS-019“url” cannot be found in Anaplan. Please review the product guidelines and try again.The selected line item cannot be found in the Anaplan module. Please review the product guidelines and try again.
PNG-ERR-DTS-019“account_crm_id” cannot be found in Anaplan. Please review the product guidelines and try again.The selected line item cannot be found in the Anaplan module. Please review the product guidelines and try again.
PNG-ERR-DTS-006The structure of dataset {Dataset Name} is invalid. In Anaplan, create your dataset as a flat list and try again.PI doesn't support all data structures available on Anaplan. Use only flat lists / lists with no hierarchy.
PNG-ERR-DTS-007Dataset {Dataset Name} contains more than 1M data cells. Review your dataset and try again.The transactional API supports up to 1M cells.
PNG-ERR-DTS-008Dataset {Dataset Name} requires a minimum of 100 unique accounts. Review your dataset and try again.Predictive Insights requires a minimum of 100 unique accounts required to make a match.
PNG-ERR-DTS-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-BUG-DTS-001Validation error, please contact support.N/A
PNG-BUG-DTS-002Object not found, please contact support.N/A
PNG-ERR-DTS-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-DTS-005Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-DTS-005Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan.
PNG-ERR-DTS-005Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in the selected Anaplan model.
PNG-ERR-DTS-005Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or does not exist in the Anaplan model.
PNG-ERR-DTS-009Operation forbidden, dataset {dataset name} cannot be modified during a running process.Datasets cannot be modified while the job is running.
PNG-ERR-DTS-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-DTS-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters.
PNG-ERR-DTS-003A dataset with this name already exists. Enter a different name and try again.As we allow the user to rename the dataset after its creation, we don’t allow duplicated names.
PNG-ERR-DTS-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-DTS-010Dataset {Dataset name} is in use and can’t be deleted.User cannot delete a dataset while it is running.
PNG-ERR-DTS-011Dataset {Dataset name} is in use and can’t be deleted.User cannot delete a dataset when there is an active Enrichment action using it.
PNG-ERR-DTS-012Dataset {Dataset name} is in use and can’t be deleted.User cannot delete a dataset when there is an active Scoring action using it.
PNG-ERR-DTS-013Dataset {Dataset name} is in use and can’t be deleted.User cannot delete a dataset when there is an active Model using it.
Message codeDescriptionExplanation
PNG-ERR-DTS-016Dataset Not Labeled as requiredInput dataset does not contain column "Is Customer”
PNG-ERR-DTS-014Dataset {Dataset Name} requires additional details to identify your data. In Anaplan, create an Is Customer line item and set it to TRUE for existing customers, and FALSE for prospects.The required line item “Is Customer” for labelling True/False must be boolean. Before creating a dataset, the user is required to add a line item called “Is Customer” and label the data - “True” for existing customer and “False” for prospects.
PNG-ERR-DTS-01Additional data is required. Please Identify at least 50 customers (Is Customer = True) and 50 prospects (Is Customer = False) and try again.Minimum required in order to train an ML model is 50 customers and 50 prospects. Depending on total size of the list, this could cause matching issues.
Message codeDescriptionExplanation
PNG-ERR-MDL-015The dataset you selected is not suitable for model training, please read product guidelines and try again.Dataset usage type “Actions only” is not aligned with model training requirements.
PNG-ERR-MDL-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-MDL-002Please give the model a name in order to proceed.Model name is required
PNG-ERR-MDL-003A model with this name already exists. Enter a different name and try again.When training a model and giving it a name, we do not allow a duplicate name to be created.
PNG-ERR-MDL-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters.
PNG-ERR-MDL-005Operation forbidden, dataset creation for {dataset_name} must be completed in order to proceed.Action cannot be fetched for a dataset that was never completed.
PNG-ERR-MDL-006Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-MDL-006Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan
PNG-ERR-MDL-006Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in Anaplan.
PNG-ERR-MDL-006Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or does not exist in Anaplan.
PNG-ERR-MDL-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-MDL-007Operation forbidden, model training for {model_name} must be completed in order to proceed.Action cannot be fetched for a model that was never completed.
PNG-ERR-MDL-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-MDL-007Operation forbidden, model training for {model_name} must be completed in order to proceed.Action cannot be fetched for a model that was never completed.
PNG-ERR-MDL-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-MDL-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-MDL-008Operation forbidden, {model name} cannot be modified during a running process.Models cannot be modified during running job.
PNG-ERR-MDL-006Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-MDL-006Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan.
PNG-ERR-MDL-006Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in Anaplan.
PNG-ERR-MDL-006Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or does not exist in Anaplan.
PNG-ERR-MDL-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-MDL-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters
PNG-ERR-MDL-003An action with this name already exists. Enter a different name and try again.This name is already in use, please choose a different one. 
PNG-ERR-MDL-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-MDL-009{Model name} is still running and can’t be deleted.An action cannot be deleted while running.
PNG-ERR-MDL-011{Model name} is in use and can’t be deleted.User cannot delete a model that is used by Scoring action.
PNG-ERR-MDL-012Model training failed please contact support.Model training step failed with unknown reason. Please see the logs.
PNG-ERR-MDL-013Scoring action failed please contact support.Scoring step failed with unknown reason. Please see the logs.
Message codeDescriptionExplanation
PNG-ERR-SCR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-SCR-002Please give the Score Accounts action a name in order to proceed.Score Accounts action name is required.
PNG-ERR-SCR-003An action with this name already exists. Enter a different name and try again.When creating an action and giving it a name, we do not allow a duplicate name to be created.
PNG-ERR-SCR-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters.
PNG-ERR-SCR-005The target module must be linked to the dataset list in Anaplan.The target module must be linked to the dataset list in Anaplan.
PNG-ERR-SCR-017The target module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.The target module cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Score” must be mapped to a “number" line item in Anaplan.Invalid data type, Score must be mapped to a numeric line item in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Rank” must be mapped to a string line item in Anaplan.Invalid data type, Rank must be mapped to a string line item in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Score action” must be mapped to a string line item in Anaplan.Invalid data type, Score action must be mapped to a string line item in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Last modified” must be mapped to a date line item in Anaplan.Invalid data type, “Last modified” must be mapped to a date line item in Anaplan.
PNG-ERR-SCR-011Operation forbidden, dataset creation for {dataset name} must be completed in order to proceed.Action cannot be fetched for dataset that was never completed
PNG-ERR-SCR-012Operation forbidden, model training for {PI model name} must be completed in order to proceed.Action cannot be fetched for PI model that never finished training.
PNG-ERR-SCR-013Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-013Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-013Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-013Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-SCR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-SCR-014Operation forbidden, {Score Accounts name} cannot be modified during a running process.Actions cannot be modified while the job is running.
PNG-ERR-SCR-013Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-013Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-013Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-013Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-005The target module must be linked to the dataset list.The target module must be linked to the dataset list in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Score” must be mapped to a “number” line item in Anaplan. Invalid data type, Score must be mapped to a numeric line item in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Rank” must be mapped to a string line item in Anaplan.Invalid data type, Rank must be mapped to a string line item in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Score action” must be mapped to a string line item in Anaplan.Invalid data type, Score action must be mapped to a string line item in Anaplan.
PNG-ERR-SCR-007Invalid data type, “Last modified” must be mapped to a date line item in Anaplan.Invalid data type, “Last modified” must be mapped to a date line item in Anaplan.
PNG-ERR-SCR-017The target module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.The target module cannot be found or does not exist in Anaplan.
PNG-ERR-SCR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-SCR-003An action with this name already exists. Enter a different name and try again.As we allow the user to rename the model after its creation, we don’t allow duplicated names.
PNG-ERR-SCR-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters
PNG-ERR-SCR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-SCR-015{Score Accounts name} is still running and can’t be deleted.An action cannot be deleted while running.
PNG-ERR-SCR-016“Score” target line item is invalid or cannot be found in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
PNG-ERR-SCR-016“Rank” target line item is invalid or cannot be found in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
PNG-ERR-SCR-016“Score action” target line item cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
PNG-ERR-SCR-016“Last modified” target line item cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
PNG-ERR-SCR-016“Score” target line item cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
PNG-ERR-SCR-016“Rank” target line item cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
PNG-ERR-SCR-016“Score action” target line item cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
PNG-ERR-SCR-016“Last modified” target line item cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Target line item is invalid or cannot be found in Anaplan.
Message codeDescriptionExplanation
PNG-ERR-ENR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-ENR-002Please give the Enrichment action a name in order to proceed.Enrichment action name is required.
PNG-ERR-ENR-003An action with this name already exists. Enter a different name and try again.When creating an enrichment action and giving it a name, we do not allow a duplicate name to be created.
PNG-ERR-ENR-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters.
PNG-ERR-ENR-005Please give the destination module a name in order to proceed.Enrichment creation required destination module name.
PNG-ERR-ENR-006Destination module name {destination_module_name} longer than 60 characters.Module names can only contain a maximum of 60 characters.
PNG-ERR-ENR-007Destination module name {destination_module_name} already exists, please choose a different one.A destination module with this name already exists. Enter a different name and try again.
PNG-ERR-ENR-008In order to run the Enrichment action you must select at least 1 attribute.Attributes selection is required.
PNG-ERR-ENR-009An Enrichment action cannot be created with more than 500 attributes.Enrichment creation cannot be created with more than 500 attributes.
PNG-ERR-ENR-010Operation forbidden, dataset creation for {dataset name} must be completed in order to proceed.Action cannot be fetched for dataset that was never completed.
PNG-ERR-ENR-011Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-011Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-011Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-011Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-ENR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-ENR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-ENR-012Operation forbidden, {enrichment name} cannot be modified during a running process.An action cannot be modified during an ongoing job.
PNG-ERR-ENR-011Workspace cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Workspace cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-011Model cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Model cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-011Module cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-011Module view cannot be found or does not exist in Anaplan. Please review the product guidelines and try again.Module view cannot be found or does not exist in Anaplan.
PNG-ERR-ENR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-ENR-003An action with this name already exists. Enter a different name and try again.{Enrichment Action Name} This action name already exists, please choose a different one. 
PNG-ERR-ENR-004Names can only contain a maximum of 250 characters.The character limit for free text is 250 characters.
PNG-ERR-ENR-002Please give the Enrichment action a name in order to proceed.Enrichment action name is required.
PNG-ERR-ENR-001You need the workspace admin role. Ask your tenant admin.To use Predictive Insights, you need the workspace administrator model role.
PNG-ERR-ENR-013{Enrichment name} is still running and can’t be deleted.An action cannot be deleted while running.