Below are some of the DocuSign errors you may encounter and, how to resolve them.
Error Message | Description and resolution |
Unable to load Anaplan data | Try again in a few minutes. |
An envelope named {envelope.name} already exists, please use a unique name | Each envelope you create must have a unique name. Enter a different name before moving to the next step. |
| If you've added new tags, map them to the corresponding column headers in Anaplan. If you've removed tags, check that the mapping is still correct. |
A workflow named {workflow.name} already exists, please use a unique name | Each workflow you create must have a unique name. Enter a different name before moving to the next step. |
The views selected in the Envelope and the Workflow must have the same structure | If your recipients' names, roles, email addresses, and data are stored in two different views, make sure they've the same:
|
Unable to load Anaplan data. Please try again or logout | Try again in a few minutes. If the dropdowns are unavailable, check with your Workspace Administrator that you have access to the workspace and model. |
No recipients are valid | You cannot send envelopes if the names and email addresses of your recipients are missing or invalid. Check that:
|
Disclaimer
We update Anapedia content regularly to provide the most up-to-date instructions.