Below are some of the DocuSign errors you may encounter and, how to resolve them.
Common errors and solutions
- The DocuSign Workflow status is not automatically updated in Anaplan. To view the latest status in Anaplan, select Update Anaplan in the integration.
- You cannot access deleted and archived models from DocuSign. If this happens, you're prompted to select a different model.
- If your envelope contains a large number of recipients, it could take some time before they all receive their DocuSign email. To find out if all your recipients have received the document, open the envelope and check each recipient's status.
| Error Message | Description and resolution |
Unable to load Anaplan data | Try again in a few minutes. |
An envelope named {envelope.name} already exists, please use a unique name | Each envelope you create must have a unique name. Enter a different name before moving to the next step. |
| If you've added new tags, map them to the corresponding column headers in Anaplan. If you've removed tags, check that the mapping is still correct. |
A workflow named {workflow.name} already exists, please use a unique name | Each workflow you create must have a unique name. Enter a different name before moving to the next step. |
The views selected in the Envelope and the Workflow must have the same structure | If your recipients' names, roles, email addresses, and data are stored in two different views, make sure they've the same:
|
Unable to load Anaplan data. Please try again or logout | Try again in a few minutes. If the dropdowns are unavailable, check with your Workspace Administrator that you have access to the workspace and model. |
No recipients are valid | You cannot send envelopes if the names and email addresses of your recipients are missing or invalid. Check that:
|
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