Ensure you meet the requirements in the preinstallation checklist before you download the .msi file of the add-in.
Follow your company policy to select the right version to install. We recommend your company uses the latest version to benefit from the most recent functionalities. However, if your company is using a previous version, use that version. If you create or refresh a connection in a newer version of the add-in, it's not compatible with previous versions.
- Uninstall any existing versions of the add-in from your device before you download a different version.
- Do not install multiple versions of the add-in on the same device.
To download the add-in, visit Downloads. Once your download completes, you can install it.