With the User Administrator role, you can create users who belong to your tenant.

You can manage user access to workspaces in three ways:

  • A user administrator can create users, add them to workspaces, or delete them from workspaces in Administration.
  • A workspace administrator can add or remove users from the Users pane in a model.
  • A workspace administrator can import a list of users to add users and update user details in a model.

If a user administrator and workspace administrator input user changes that conflict, the most recent transaction determines the user account status. 


To avoid user status conflicts, we recommend that your organization use the User Administrator role to add or remove users. Workspace administrators can then refine model-level access from the Users pane in a model.


Note: If a tenant administrator turns on the user management switch in Administration:

  • Only user administrators can add or remove users from the Internal page in Administration. They can also invite or remove visiting users from the Visiting page in Administration. 
  • Workspace administrators can't add or remove users from within models. They also can't add users through an import. However, they can run an import to update user attributes.

To create an internal user:

  1. Select Administration from the top-left navigation menu.
  2. Select Users > Internal from the left-side panel.
  3. Select New at the top-right of the page.
  4. Complete the dialog prompts for Email, First Name, and Last Name.
    The email address must:
    • Follow the standard email address format. For example, name@domain.com
    • Contain a maximum of 60 characters.
    • Can't start or end with an _ (underscore) character.

Note: If a user was previously removed, we recommend you don't reuse their email addresses. When you reassign email addresses to new users, it can cause problems with email delivery. ‌Anaplan doesn't support user accounts that reuse email addresses from deleted user accounts.

  1. Select a User license.
  2. If you selected a participant license type in the previous step, select a Participant Line of Business from the dropdown.
    You can select multiple lines of business.
  3. Select Next.
  4. In the second dialog, select workspaces the user can access:
    1. Select the workspaces to which the user can access.
      To select all the workspaces in your tenant, select the Workspace checkbox at the top of the list.
    2. Select the Notify user of workspace access checkbox.
      The users is sent a notification email about their workspace access.
    3. Select Save.
      A confirmation message displays about the created user account. If you've assigned workspaces, a message displays that the user is assigned to the workspaces.