If an error message displays while you use CloudWorks, review the list of common error scenarios and recommended solutions.

Error: failure log does not download

Solution: If your failure log does not download:

    • Run the integration anew and try again to download the failure log later.
    • The failure log expires after 48 hours.

Error: integration list display

Solution: If you do not see your complete list of integrations after you switch your Workspace, you can: 

    • Refresh the browser.

Error: integration not found

Solution: If your integration is not found, this is because we only store integration history for six months.

  • To avoid this, schedule the integration to run before  a six months lapse

Error: export with header information and no data included

If your export only includes header information and no data, this means you do not have Internal (Full Access) granted to the list that has selective access enabled.

Solution: Ensure your Workspace Administrator has granted Internal (Full Access) to the list associated with the export that has selective access enabled. See the Create an integration page for further details.

Errors: failed export or import actions

Ensure your CloudWorks connection is properly configured. If your connection is not valid, or you have any server issues, you'll get the following errors:

  • If your connection is not valid, you'll get the error
    An Integration has failed – export test failed due to invalid Connection.
    Solution: Check your connection set-up.
  • If your server has a connectivity issue, you'll get the error
    An Integration has failed – import test failed due to a server error.
    Solution: Check your server connectivity and status.
  • If there's an issue with the set-up of your import, you'll get the error
    Failed import action - Incorrect file structure.
    Solution: Make sure that your import has been set up correctly.
  • If your BigQuery table column headers do contain spaces, you'll get the error Failed import action -Incorrect File structure.
    Solution: Use _ underscores rather than spaces in your table column headers. See BigQuery table schema (opens external page)for more information.

Errors: permission

Permission denied. when you try to access CloudWorks.

Solution: obtain the Integration Admin role. Once you have this access, log out of CloudWorks and then log back in.

Errors: process 

Process validation error. when you run a process.

Once you configure a process in CloudWorks, and the process is revised in Anaplan. This process will not run.

   Solution: 

      • Configure a new integration in CloudWorks with the revised Anaplan process.
      • Delete the older process integration in CloudWorks.

Something went wrong error. when you run a process.

When you create or edit a process:

    • If the process you want to run includes a first action of either delete or update current period 
    • CloudWorks displays an error

      Solution: 
      • Create a blank import that does not change values or import any new values into the model.
      • Add this import to the start of your CloudWorks process.

Your CloudWorks process configuration should run successfully. 

Error: Selective Access 

When the source object of your action (import or export) references a List with Selective Access enabled:

  • Make sure your Workspace Administrator provides the user Internal (Full Access) with the correct Read permissions
  • To add Internal (Full Access), your workspace admin must navigate to the List Grid View.
  • Internal (Full Access) is an alias (role) that represents integration service. 

Without the proper Selective Access permissions:

  • Model to Model imports will not reflect the latest data 
  • Exports will download an empty file

Example of Internal (Full Access) with Read rights, granted to a list:

Internal (Full Access) is listed in the Read column of this model's grid view.

Disclaimer

We update Anapedia regularly to provide the most up-to-date instructions.